01 / 04 · Niche consumer tech brand · High AOV
Scaling a niche, high-AOV consumer tech brand
A niche consumer tech brand selling a precision device for photographers, with a high AOV and a long consideration cycle. Their agency told them the market was too niche for more growth. The founder brought me in, I challenged that, and revenue grew 50% year over year.
Category
Consumer tech, DTCMy role
Fractional Head of GrowthScope
Funnel, offers, community, emailFirst results
Within about 45 daysThe challenge
Because the category is so niche, the agency's view was that the brand had reached its ceiling, and efficiency did drop every time spend went up. I challenged the conclusion, not the data.
For a considered purchase like this, conversion depends on clarity, confidence and trust at the moment of purchase. The ceiling wasn't the market. It was how people moved from product page to checkout, and how little demand existed outside paid ads. So I fixed conversion first, then built new sources of demand before spending more.
What I did
- Diagnosed the funnelAnalysed Shopify, GA4 and ad platform data to find where people dropped off between product page, add to cart and checkout.
- Watched real behaviourSet up Hotjar to see where shoppers hesitated and what they were looking for.
- Fixed the decision pointsAdded trust and reassurance at add to cart, made product value clearer on the product page, and removed friction in checkout.
- Cleaned up trackingFixed technical issues distorting landing page views and attribution, so decisions were based on real numbers.
- Tested before rolling outRan structured A/B tests against clear baselines, changed one thing at a time, and only shipped changes with enough data behind them.
- Built a community from scratchGave prospective buyers real examples from real customers, so they could see what the product makes possible before they buy.
- Launched a biweekly newsletterDrove engagement within the community and traffic to the blog, which turned into another revenue channel.
- Created an ebook for a gift-with-purchase offerIt was so successful that the founder listed it as its own SKU, and it still drives incremental revenue today.
- Then scaled, profitablyMade blended MER the north star, gated budget increases on marginal return, and shaped the pricing, offer and bundle changes the founder ships.
Results
Within about 45 days
Weekly purchases doubled (2x), and AOV rose as much as 9% in the same window.
Ongoing, and still growing
Reference
Our agency told us we'd hit the ceiling for a niche product. Sanjana didn't accept that. She found exactly where buyers were hesitating, fixed it, and built new demand beyond paid ads. Revenue is up 50% year over year, and still growing.Founder, niche consumer tech brand
The founder is happy to speak with prospective clients about the work. Ask me for an introduction.